Privacy
Our customer's information is an important part of our business. We are not in the business of selling it to others. Tools Direct does NOT share this customer information with anyone (unless it pertains to shipping or a specific law enforcement issue). We are required to retain specific credit card information for customer references and fraud investigations; however, it is our practice to keep customer information protected and private.
Secure Shopping
You can shop at www.ToolsDirectUSA.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
· 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
· Industry leading encryption hardware and software methods and security protocols to protect customer information.
· Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].
www.ToolsDirectUSA.com is registered with the Authorize.Net Verified Merchant Seal program.
Merchandising
List prices, specifications, designs, terms and discounts are subject to change without notice.
Minimum Order: $25.00 minimum per order. All prices are in U.S. dollars.
Freight
Shipping is free on all catalog orders over $350 that are shipped 'ground' within the contiguous United States.
Any order that is over 150 lbs or to large to classify as standard FedEx or UPS 'ground' will be classified as 'heavy freight'.
In order to qualify for free freight on deliveries classified as 'heavy freight', the customer must:
1. Take responsibility for off-loading the delivery at a commercial address; or 2. Take delivery of the order at the trucking company terminal.
All other 'heavy freight' deliveries will be charged an additional 'tail gate' delivery charge.
Our Shipping Department reserves the right to route all shipments via the carrier of their choice.
Requests for Expedited, Priority, Next Day or Two-Day Service will be added to the invoice.
Returns
We will refund the purchase price and freight fees for any defective product within 30 days of delivery.
We will also refund the purchase price less a 15% restocking fee for any unused product. If you should need to return any product you have purchased from Tools Direct, please observe the following procedures:
1. Contact Tools Direct to receive a Returned Goods Authorization (RGA) number.
2. Write the RGA number on the box on several sides.
3. Email the tracking number, and shipping company to RossOlhausen@ToolsDirectUSA.com.
4. All returned merchandise must be shipped prepaid to destination.
5. All returned merchandise must have been purchased within the previous 12 months.
Acceptance of Orders
All orders are subject to acceptance by Tools Direct and shall be binding only when accepted in writing or by shipment.
Delivery
Unless otherwise specified on the customer's purchase order or on Tools Direct' acknowledgment, all orders will be shipped promptly in the most economical way. We are not liable for delays in shipment occasioned by strike, fire, accidents or other conditions beyond our control. All orders received after 3:00 pm EST will ship the following day. Tools Direct makes shipments Monday thru Friday (excluding National Holidays).
Net Horsepower Statement
Engine power ratings are calculated by the individual engine manufacturer and the rating method may vary among engine manufacturers. Tools Direct of North America makes no claim, representation or Warranty as to the power rating of the engine on this equipment and disclaims any responsibility or liability of any kind whatsoever with respect to the accuracy or the engine power rating. Users are advised to consult the engine manufacturer's owners manual and website for specific information regarding the engine power rating.
