Policies

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Privacy 

Our customer's information is an important part of our business.  We are not in the business of selling it to others. Tools Direct USA does NOT share this customer information with anyone (unless it pertains to shipping or a specific law enforcement issue). We are required to retain specific credit card information for customer references and fraud investigations; however, it is our practice to keep customer information protected and private.

Secure Shopping

  

You can shop at www.ToolsDirectUSA.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

·    128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

·    Industry leading encryption hardware and software methods and security protocols to protect customer information.

·    Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]. 

www.ToolsDirectUSA.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipments  

Shipping is free on all online catalog orders over $350 that are shipped 'ground' within the contiguous United States. QUICK SHIP! is only available in the contiguous United States.  We only ship to United State street addresses.  Our international customers should use PayPal and have the products shipped to their exporter in the United States.  International shipments will only ship to a "Confirmed Address" with PayPal.

 

Any order that is over 150 lbs or to large to classify as standard FedEx or UPS 'ground' will be classified as 'heavy freight'.
In order to qualify for free freight on deliveries classified as 'heavy freight', the customer must:

 

1. Take responsibility for off-loading the delivery at a commercial address; or

2. Take delivery of the order at the trucking company terminal.

 

All other 'heavy freight' deliveries will be charged an additional 'tail gate' delivery charge.  Our Shipping Department reserves the right to route all shipments via the carrier of their choice.  Requests for Expedited, Priority, Next Day or Two-Day Service will be added to the invoice.


Unless otherwise specified on the customer's purchase order or on Tools Direct USA's acknowledgment, all orders will be shipped promptly in the most economical way.  We are not liable for delays in shipment occasioned by strike, fire, accidents or other conditions beyond our control.  All orders received after 3:00 pm EST will ship the following day.  Tools Direct USA makes shipments Monday thru Friday (excluding National Holidays).  Standard delivery days are Monday thru Friday (excluding National Holidays).  Next Day and Two Day Air shipments will only be delivered on weekdays unless a previous arrangement is made with Tools Direct USA over the phone.


Returns

  

We will refund the purchase price and freight fees for any defective product within 30 days of delivery.

 

We will also refund the purchase price less a 15% restocking fee for any unused standard stock catalog product.  If you should need to return any product you have purchased from Tools Direct USA, please observe the following procedures: 


     1. Contact Tools Direct USA to receive a Returned Goods Authorization (RGA) number.  

     2. Write the RGA number on the box on several sides.
     3. Email the tracking number and shipping company on the form below.

     4. All returned merchandise must be shipped prepaid to destination.
     5. All returned merchandise must have been purchased within the previous 12 months.


Acceptance of Orders


Placing an order with Tools Direct USA is not a binding contract. All orders are subject to acceptance by Tools Direct USA.  Orders shall be binding once shipment is received by customer.

 

Merchandising 

List prices, specifications, designs, images, terms and discounts are subject to change without notice. Minimum Order: $25.00 minimum per order.  All prices are in U.S. dollars. 

Warranty Info

We love our manufacturer's and stand with them in providing you the best in warranty coverage.  

Tools Direct USA warrants all of its diamond tools against defects in material and workmanship for a period of one (1) year from the date of shipment to Customer.  If you have a problem with your diamond bit or blade that is caused by a manufacturer's defect than Tools Direct USA will replace that item with a new one FREE OF CHARGE.

 

Equipment product warranties are covered by the respective manufacturer. Most manufacturers offer a one-year warranty. Please see manufacturer's web page for warranty specifics. The warranty process may require that the item be sent to the manufacturer or a certified service center for inspection. In most cases, warranty claims must be filed by the customer directly with the manufacturer.

 

Determination of the applicability of any warranty claim will be made after the product is inspected by our Warranty Claims Department. The warranty does not cover any tool which is determined to have been used in an improper application, subjected to negligent abuse, improperly mounted, altered, involved in a non-application accident or miscellaneously damaged. The responsibility of Tools Direct USA and our manufacturer's under this Warranty is limited to repair or replacement at our option. In no event shall Tools Direct USA or our manufacturer's be liable for consequential or incidental damages. This warranty includes all labor, parts and return shipping costs via ground service.

 

Net Horsepower Statement

 

Engine power ratings are calculated by the individual engine manufacturer and the rating method may vary among engine manufacturers.  Tools Direct USA makes no claim, representation or Warranty as to the power rating of the engine on this equipment and disclaims any responsibility or liability of any kind whatsoever with respect to the accuracy or the engine power rating.  Users are advised to consult the engine manufacturer's owners manual and website for specific information regarding the engine power rating.

Questions?  Please call us at 1-866-268-2600 or email us.