Shipments
Shipping is free on all online catalog orders over $350 that are shipped 'ground' within the contiguous United States. We only ship to United State street addresses. Orders to Hawaii and Alaska must ship Next Day Air or 2 Day Air. Our international customers will need to prepay via a wire transfer and have the products shipped to their exporter in the United States. International shipments will only ship to a "Confirmed US Street Address".
Any order that is over 150 lbs or to large to classify as standard FedEx or UPS 'ground' will be classified as 'heavy freight'.
In order to qualify for free freight on deliveries classified as 'heavy freight', the customer must:
- Take responsibility for off-loading the delivery at a commercial address; or
- Take delivery of the order at the trucking company terminal
All other 'heavy freight' deliveries will be charged an additional 'tail gate' delivery charge. Our Shipping Department reserves the right to route all shipments via the carrier of their choice. Requests for Expedited, Priority, Next Day or Two-Day Service will be added to the invoice.
Unless otherwise specified on the customer's purchase order or on Tools Direct USA's acknowledgment, all orders will be shipped promptly in the most economical way. An email with tracking information will be sent out shortly after the order has shipped. We are not liable for delays in shipment occasioned by strike, fire, accidents or other conditions beyond our control. All orders received after 3:00 pm EST will ship the following day. Tools Direct USA makes shipments Monday thru Friday (excluding National Holidays). Standard delivery days are Monday thru Friday (excluding National Holidays). Next Day and Two Day Air shipments will only be delivered on weekdays unless a previous arrangement is made with Tools Direct USA over the phone.
Delivery
Most orders within the contiguous USA will be delivered in 2-3 business days after shipping ground. Lackmond products are only shipped from our Atlanta warehouse; delivery to the west coast could take up to 5 business days. Concerned about a specific delivery time? Call us at 1-866-268-2600 or email us at Info@ToolsDirectUSA.com
Returns
We will refund the purchase price and freight fees for any defective product within 30 days of delivery.
We will refund the purchase price less a 15% restocking fee for any unused standard stock catalog product. Unfortunately we can not take back returns of used product. If you should need to return any new, unused product you have purchased from Tools Direct USA, please observe the following procedures:
- Contact Tools Direct USA to receive a Returned Goods Authorization (RGA) number
- Write the RGA number on the box on several sides
- Email Tools Direct USA the tracking number and shipping company
- All returned merchandise must be shipped prepaid to destination
- All returned merchandise must have been purchased within the previous 12 months