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Privacy 

Our customer's information is an important part of our business.  We are not in the business of selling it to others. Tools Direct USA does NOT share this customer information with anyone (unless it pertains to shipping or a specific law enforcement issue). We are required to retain specific credit card information for customer references and fraud investigations; however, it is our practice to keep customer information protected and private.

Secure Shopping

You can shop at www.ToolsDirectUSA.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. 

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.  The company adheres to strict industry standards for payment processing, including:  128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, Industry leading encryption hardware and software methods and security protocols to protect customer information, and Compliance with the Payment Card Industry (PCI) Data Security Standard.

www.ToolsDirectUSA.com is registered with the Authorize.Net Verified Merchant Seal program.

Warranty Info

We love our manufacturer's and stand with them in providing you the best in warranty coverage.  

Tools Direct USA warrants all of its diamond tools against defects in material and workmanship for a period of one (1) year from the date of shipment to Customer.  If you have a problem with your diamond bit or blade that is caused by a manufacturer's defect than Tools Direct USA will replace that item with a new one FREE OF CHARGE.

Equipment product warranties are covered by the respective manufacturer. Most manufacturers offer a one-year warranty. Please see manufacturer's web page for warranty specifics. The warranty process may require that the item be sent to the manufacturer or a certified service center for inspection. In most cases, warranty claims must be filed by the customer directly with the manufacturer.

Determination of the applicability of any warranty claim will be made after the product is inspected by our Warranty Claims Department. The warranty does not cover any tool which is determined to have been used in an improper application, subjected to negligent abuse, improperly mounted, altered, involved in a non-application accident or miscellaneously damaged. The responsibility of Tools Direct USA and our manufacturer's under this Warranty is limited to repair or replacement at our option. In no event shall Tools Direct USA or our manufacturer's be liable for consequential or incidental damages. This warranty includes all labor, parts and return shipping costs via ground service.

Shipping & Returns

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Acceptance of Orders

Placing an order with Tools Direct USA is not a binding contract. All orders are subject to acceptance by Tools Direct USA.  Orders shall be binding once shipment is received by customer.

Inventory

We manage a large product inventory that ships direct to our customers from several warehouses across the country. Our goal is to ship all orders within 1 business day. However, the listing of products does not guarantee they are in stock. If you would like to inquire about the availability of a particular product, please email us at Info@ToolsDirectUSA.com

Sales Tax

Items sold by ToolsDirectUSA.com that are shipped to destinations in the following states may be subject to sales tax: 

    • Arkansas, California, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Additionally, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address.

If your organization is tax exempt, please email your tax exempt form to Info@ToolsDirectUSA.com before placing your order.  Please indicate in the e-mail that you want to be setup as tax exempt, the e-mail address associated with your account, and the reason for the exemption.  After we receive the document(s) we will set your account up accordingly for tax exemption on your current and any future orders.  Please do not place an order until after we set your account up as tax exempt.

Merchandising 

List prices, specifications, designs, images, terms and discounts are subject to change without notice. Minimum Order: $25.00 minimum per order.  All prices are in U.S. dollars.

Net Horsepower Statement

Engine power ratings are calculated by the individual engine manufacturer and the rating method may vary among engine manufacturers.  Tools Direct USA makes no claim, representation or Warranty as to the power rating of the engine on this equipment and disclaims any responsibility or liability of any kind whatsoever with respect to the accuracy or the engine power rating.  Users are advised to consult the engine manufacturer's owners manual and website for specific information regarding the engine power rating.

 

Questions?  Please call us at 1-866-268-2600 or email us.