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"I really appreciated all your help with my purchase, I found your first-hand knowledge of the equipment to be invaluable when making this purchase. I plan to place an order this coming Monday for a hydraulic core drill unit, but as with the previous order, I would like to walk through everything with you again to help me make the best-informed choice."
"Thanks to customer service for catching a small mistake that I made in ordering. They were paying attention and figured it out, saved me a return hassle. They were focused on customer service and I'd like to recognize them for that. Thanks again."
"All Representatives were well trained in the leasing process. Each presented an attitude of the customer is "king" and made sure I understood what each step entailed and the actions I needed to take to complete the process. This equipment will make one task in my work go 50% faster. I will always go to this supplier first."
"Just wanted to say thank you. In a day when everything is done via emails and electronic communication, it is so pleasant to have someone actually reach out and call you regarding a question about a product. Wow when I got off the phone (no, not computer, phone!) I knew more about my needs than I ever imagined. Customer Service provided me invaluable information and did so freely, whether I was going to purchase anything or not. They made specific recommendations and options. I now feel very confident that a job I was proposing and uncertain of the outcome will be a true success. Thanks again."
"Love the price and the help is great."
"Customer Service at ToolsDirectUSA went out of their way to call me to point out the parts I ordered would not fit together. We changed the order and the parts were shipped same day. Thank You"