Reviews

www.ToolsDirectUSA.com has been in business since 2002.

We want to make sure our customers are happy.

The following reviews came to us via email.

We would love your feedback!

"I really appreciated all your help with my purchase, I found your first-hand knowledge of the equipment to be invaluable when making this purchase. I plan to place an order this coming Monday for a hydraulic core drill unit, but as with the previous order, I would like to walk through everything with you again to help me make the best-informed choice."

- Jason

"Thanks to customer service for catching a small mistake that I made in ordering. They were paying attention and figured it out, saved me a return hassle. They were focused on customer service and I'd like to recognize them for that. Thanks again."

- Glenn

"All Representatives were well trained in the leasing process. Each presented an attitude of the customer is "king" and made sure I understood what each step entailed and the actions I needed to take to complete the process. This equipment will make one task in my work go 50% faster. I will always go to this supplier first."

- John

"Just wanted to say thank you. In a day when everything is done via emails and electronic communication, it is so pleasant to have someone actually reach out and call you regarding a question about a product. Wow when I got off the phone (no, not computer, phone!) I knew more about my needs than I ever imagined. Customer Service provided me invaluable information and did so freely, whether I was going to purchase anything or not. They made specific recommendations and options. I now feel very confident that a job I was proposing and uncertain of the outcome will be a true success. Thanks again."

- Tony

"Love the price and the help is great."

- Keith

"Customer Service at ToolsDirectUSA went out of their way to call me to point out the parts I ordered would not fit together. We changed the order and the parts were shipped same day. Thank You"

- Roger

"I just placed my second order with you today for concrete saw blades. The Diteq C-43 Arix design. Just wanted to thank you for the professionalism and knowledge you have of your products. I told you what I needed from a saw blade for cutting hard concrete in Louisiana and you sold me exactly what I needed. I will make sure I do exclusive business with you for all the blades we buy. Thanks a lot."

- Ben

"Just wanted to say THANKS for the prompt reply and for COMPLETELY answering my question. As someone who uses the internet several times a week to ask questions, there are only a few times a year that I get a reply within 24 hours WITH answers to my questions. Even if the answer is "we can't do it" at least they should answer. NICE to deal with a pro."

- Richard

"I am a garden club member from PA, looking to drill 1/4 inch holes through china cups and saucers for a project to create garden whimsy. Customer Service was amazingly helpful, checking with an engineer to get the answers I was seeking, then calling me back promptly. I am thrilled by the assistance, and looking forward to a successfully completed project. Thanks very much."

- Arlene

Please share your experience with us! We can be reached by phone, fax, or email (info@toolsdirectusa.com).

Tools Direct of North America, Inc.

Toll Free: (866) 268-2600

Office: (678) 581-1435

Fax: (678) 581-2746